The new recycling service hits the “very bumpy road” with the “awful” app – Armagh I

The chief of environmental services of Armagh City, Banbridge and Craigavon ​​Borough Council asked for “patience” from residents and elected members concerned about the launch of the new centralized recycling service throughout the district.

Problems with transitioning to the new service were discussed at a Council meeting on Monday 22 November, with the Council’s Head of Environmental Services admitting it had been a “very bumpy road”.

Councilor Gordon Kennedy said many of the calendars distributed to advise residents when their new bins would be collected were wrong and asked if a report detailing the problems and how Council was dealing with them could be put together to the next meeting of the Environmental Council of the Municipality services commission.

The mayor, Councilor Glenn Barr, confirmed that a report would be presented to the committee and asked all concerned elected representatives to inform officials of the problem.

Thanking the Armagh depot staff for their efforts in addressing the situation, Councilor Thomas O’Hanlon described the problems with the app as “dire” and said he was contacted “nearly 400 times” on social media. about the bins in the last 10 days.

“Last week, the app for my address gave me the wrong details. At the weekend it told me there was no collection scheduled for my area and then, last night, I got a message via the app. telling me to put my bins out for today, which is the wrong day, “said the leader of the SDLP group.

“It is causing a lot of confusion among people and I would be grateful if this report could be distributed to all members of Armagh and Cusher.

“Okay, we didn’t think it was going to be easy, but it’s been a bumpy road in the past few weeks and I’ve received nearly 400 social media messages on the bins alone in the past 10 days.”

Councilor Sam Nicholson said he would agree with the concerns of other advisors and said that while he appreciated the “mammoth task” going on, the problem with the app is his biggest problem.

“We know it has been a colossal task, but the big problem, for me, is the confusion with the calendar on the Internet,” he said.

“The paper said one date and the internet another and unfortunately, society as a whole believes everything about the internet. Unfortunately they are ignoring their cards and browsing the internet.

“So my question is: is the internet now sorted?”

Council’s chief of environmental services, Barry Patience, commended his staff for their efforts so far, but described the launch as a “very bumpy road” and urged everyone involved to be patient while the system is fixed.

“There are now 22,500 homes with a brand new system Friday through Monday,” he said.

“Monday mornings were brand new staff and due to the way we took over from Bryson House, we didn’t know how many there would be. We have new routes, new drivers, loaders and vehicles. It is a bumpy road, but we are overcoming them.

“The calendar we delivered to the people was created with the addresses provided by LPS. If there was a problem, we were hoping that the calendars would be updated online.

“It wasn’t as easy as we would have liked and we are working on it. It has improved, but it’s still not good and we will continue to work on this with tech companies.

“There have been a number of things we will learn from this, so I can only ask for your patience. I know it was frustrating, but the staff are working as hard as possible to remedy this problem. “

Thanking the staff on the ground, Councilor Paul Berry asked why Council wasn’t ready for the change it knew was coming and demanded that an immediate report be distributed to members detailing Council’s efforts to resolve the situation.

“We knew it was going to happen, because we weren’t ready for it,” he asked.

“I would like an immediate report in relation to the plan for the future. I appreciate that it would have been a bumpy transition, but I think it’s important to be doubly sure and certain that the app and website are all up to date and that most, if not all, containers have been delivered. “

Councilor Jim Speers said he too was “inundated” with calls from residents on the matter and called for the report to be distributed to all members to enable them to answer residents’ questions in the best possible way.

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